Loading... Please wait...
Home About Us


Why Is My Ice Maker Leaking?

Posted by

There is always the possibility of a water leak when owning a commercial ice machine and they should never be ignored. Below are some useful steps on what to do if your ice machine springs a water leak.

1. Determine where the leak is coming from

a. Carefully inspect the area around your ice machine to identify the location of the leak. Avoid any pools of water, in case an electrical hazard is present.

b. Is the leak coming from outside or inside the ice machine?

c. Depending where the leak is coming from will determine who to call to rectify the issue

i. If the leak is outside the ice machine it may be a plumbing issue (e.g. if the leak is coming from behind the shutoff valve).

ii. Anything within the ice machine will require a refrigeration technician.

2. Unplug the ice machine and turn off the water

a. If you turn the water off before unplugging the ice machine you may cause damage to your ice machine.

b. If turning the ice machine off is not an option, try and contain the leak using a container or bucket. Make sure there is no danger to the surrounding area and to those operating the ice machine.



The most common cause of a water leak comes from outside the ice machine. Here are some examples:

- Poor installation where the installer has not secured the ice machine to the water line

- Cracks or breaks in the water line

- Clogged drains

>> If there is a blockage underneath the floor drain, water will not drain properly and overflow, giving the appearance a leak has sprung underneath your ice machine

>> Check to see if anything is blocking your floor drain and clear object (e.g. t-towel).


All these "outside of the machine" issues ARE NOT COVERED UNDER WARRANTY.


Water in the storage bin could be caused by a blocked drain or floor waste. Clear all obstructions.


If you notice your ice machine is making smaller ice cubes or making less ice, you may have an internal water leak. Here are some examples of what can cause an internal water leak:

- Old pipes that have come loose or have worn out

- Faulty or incorrectly installed water pumps

- Water inlet valves that have not been sealed properly

- Condensate drains that are leaking water

- Corrosion of freeze pumps

Components may not be installed correctly, and overtime parts may wear out. A reliable refrigeration technician should be able to diagnose exactly where the leak is coming from. If you need any technical advice, we offer 24/7 technical support for Ice-O-Matic, Follett and Grant ice machines.


DO NOT IGNORE your ice machine if it is leaking water. Be proactive and prevent any costly damages before they occur. If the leak is coming from outside the ice machine, extensive damage can be done to your furniture, floors, walls or food products. Water leaks can also lead to mould growth which is unacceptable in food areas. Do not forget there is also the potential for liability issues, e.g. if someone trips and falls.


1. Have your ice machine installed by a licensed professional

2. Schedule a routine preventative maintenance with a refrigeration technician (every 6-12 months)

>> They should be able to prevent any potential leaks from occurring by identifying any parts that need replacing before they fail

3. Organise a routinely check of water lines and drainage points with a plumber

4. Keep drainage points unobstructed

Coast has the ability to provide you with technical assistance 24/7! 

Please phone the service department on (02) 9524 1234 (option 2) or email service@coastdistributors.com.au

1 Simple Step In Improving Employee Performance

DO YOUR EMPLOYEES SEEM FATIGUED OR LESS ATTENTIVE? IS THE OVERALL PRODUCTIVITY AND MORALE DOWN IN YOUR WORKPLACE?  Here is ONE EASY STEP in increasing your employee satisfaction and workplace hydration. Invest in the evolution of refreshment and install a Follett Ice & Water Dispenser! 1. Keep cool and entertained with Follett's signature Chewblet Ice. 2. Enjoy premium sparkling [...]

Read More »

Pharmacy and Laboratory Medical Refrigerators

                                                   Are you looking for a secure environment for your valuable vaccines, reagents, pharmaceuticals and samples? Wanting to maintain drugs within their required temperature ranges without causing any hassle for pharmacy staff?    [...]

Read More »

Which Style Of Ice Is Right For You?

Are you looking to purchase a commercial ice machine and are not sure what style of ice is best? Aside from considering production rate and space, you must understand each style of ice has its own benefits and weaknesses. It is crucial you understand what type of establishment you have to identify the style of [...]

Read More »

What Is The Difference Between The Elevation and ICE Series by Ice-O-Matic?

Elevation Series Vs ICE Series by Ice-O-Matic   VS        The new line of Elevation Cube Ice Makers are one of the most energy efficient, easiest to install, easiest to service and simple to clean ice makers on the market! The groundbreaking line of ice makers incorporates over 20 cutting-edge features, some include: Exclusive Dual Exhaust allows hot-air discharge from the side [...]

Read More »

1 Simple Step To Extend The Life Of Your Ice Machine!

IF YOU OWN A COMMERCIAL ICE MACHINE HERE IS ONE QUESTION YOU NEED TO ANSWER!"DOES YOUR ICE MACHINE HAVE A WATER FILTER SYSTEM?"If you answered YES, that is great! Other questions you may need to ask yourself, when was the last time you changed the filter cartridge? When was the last time the ice machine had [...]

Read More »

Ice Is Food - Nobody Likes Dirty Ice! Part 2

It’s not hard to keep on top of hygiene especially when you are responsible for safe food handling. Remember ICE IS FOOD!One of the easier things to overlook is mishandling by front-of-house staff. Here is a useful guide in training your staff to safe ice handling:Always wash your hands thoroughly before working with ice.Never handle ice with bare hands. Only use [...]

Read More »

Ice Is Food - Nobody Likes Dirty Ice! Part 1

Are you struggling to maintain the cleanliness of your ice machine?Is your ice dirty?For some reason, countless operators let their cleaning schedules slide. We then get countless phone calls and emails complaining their ice machine isn't working. We wonder why? Improper ventilation and water filtration, and dirty components all impact the functionality of your ice [...]

Read More »

How To Use Ice In Cooking!

For all the mixologists and food lovers out there, you will understand how important ice can be. You could say ice is the most essential ingredient in any cocktail; however there are so many additional purposes a simple ice cube can provide. As any chef will tell you, ice is for more than just cocktails (Morocco, 2016, Bon [...]

Read More »