Blog

Maintaining ice-making equipment is critical for clean, reliable ice production and avoiding costly repairs. Neglecting upkeep can lead to bacteria, scale buildup, odd odours, and reduced efficiency, all of which impact health compliance and customer satisfaction. Whether you operate self-contained cube makers like the ICEU225, modular systems, or specialty ice equipment, proper maintenance is non-negotiable.

Daily Tasks: Wipe down surfaces, sanitise scoops, and inspect for leaks or slime.

Weekly Checks: Clean storage bins, inspect water filters, and check seals.

Monthly/6-Monthly Maintenance: Deep clean internal parts, descale, and service condenser coils.

Professional Servicing: Schedule every six months for a full inspection with a qualified technician.

Proper water filtration reduces cleaning needs by up to 50%, prevents scale buildup, and ensures warranty compliance. Modern machines with smart monitoring and antimicrobial features simplify maintenance, saving time and costs. Coast Distributors, Australia's exclusive importer of Ice-O-Matic, Follett, Grant, and Lassele ice machines, offers comprehensive support and maintenance solutions to keep your equipment performing optimally.

Key takeaway: Regular cleaning and filtration keep your ice machine running efficiently, extend its lifespan, ensure compliance with Australian safety standards, and protect your warranty investment.

Maintenance Schedules and Tasks

A well-planned maintenance schedule is essential for keeping ice-making equipment running efficiently. By breaking tasks into daily, weekly, and monthly routines, you can minimise contamination risks and avoid unexpected breakdowns. This guide helps maintain your equipment's performance and extend its lifespan.

Daily Maintenance

Daily upkeep takes only a few minutes but plays a key role in preventing contamination and spotting early signs of trouble. Start by wiping down the exterior surfaces with a damp cloth to remove dust, spills, and fingerprints. This simple step helps prevent hard water stains, which damage stainless steel surfaces over time.

Make it a habit to clean and sanitise ice scoops after every use. This prevents cross-contamination between batches. Always store scoops in a designated holder, away from any potential contaminants. Additionally, take a moment to visually inspect the machine for leaks, odd noises, or unexpected ice buildup. If you notice pink or black slime, cloudy ice, or unusual odours, stop the machine immediately, discard all ice, and address the issue promptly. These are clear signs of biofilm formation.

Weekly Tasks

Weekly maintenance targets areas that are more prone to bacterial and mould growth. Begin by thoroughly sanitising the ice storage bin. Use a manufacturer-approved solution, empty the bin completely, and scrub the door, tracks, drains, and interior surfaces. Let the solution soak for 15 minutes before rinsing with fresh water.

Check the door seals for wear, gaps, or damage. Faulty seals can let warm air in, causing ice to melt, increasing energy use, and risking contamination. Replace damaged seals as soon as possible.

Inspect the water filters for blockages or damage. This step is especially important in areas with hard water, where mineral buildup occurs more quickly. Keeping filters in good condition ensures clean ice and helps maintain compliance with warranty requirements. Coast Distributors stocks a comprehensive range of water filtration systems designed specifically for Australian ice machines.

For stainless steel and aluminium surfaces, dedicate extra time to a more thorough clean. Use non-abrasive cloths and always clean in the direction of the grain to protect the finish.

Monthly and 6-Month Maintenance

Monthly maintenance involves deeper cleaning to keep your machine performing at its best. Clean all accessible interior components to remove any mineral deposits or organic matter that might build up over time.

Descaling should be done every 3–6 months, depending on water quality. Use a nickel-safe descaling solution approved by your machine's manufacturer to protect internal components. Descaling typically takes about 25 minutes and includes multiple purge, fill, and rinse cycles. After descaling, follow up with a sanitising cycle using an approved solution. Sanitising should only be done once a month and always after descaling.

Clean the condenser coils each month to remove dust and debris, ensuring proper airflow and efficient operation. This is particularly important in dusty areas or near coastal regions, where more frequent cleaning might be necessary due to salt air and humidity.

Check and clear drainage systems regularly to prevent stagnant water, which leads to microbial growth.

Every six months, schedule professional servicing for a thorough inspection. This includes checking electrical connections, safety features, and internal components that are harder to access. Coast Distributors provides 24-hour technical support and can arrange professional maintenance visits across Australia to help you meet warranty requirements and keep your equipment running smoothly. Simply call 1800 688 590 or contact your nearest location in Sydney, Melbourne, or Perth.

Maintenance Task	Frequency	Duration	Key Focus Areas
Exterior wipe-down	Daily	5–10 minutes	Surfaces, spill removal, visual checks
Ice scoop sanitising	Daily	2–3 minutes	Cross-contamination prevention
Bin sanitising	Weekly	15–20 minutes	Door seals, interior surfaces, drains
Filter inspection	Weekly	5 minutes	Blockages and replacement indicators
Deep clean and descale	Monthly to 6-monthly	25 minutes each	Scale removal and cleaning interior parts
Condenser cleaning	Monthly to 6-monthly	15–20 minutes	Dust and debris removal, ensuring airflow
Professional service	Every 6 months	Varies	Comprehensive inspection and warranty check

Adjust these tasks based on your environment. For example, coastal areas with higher humidity might require more frequent sanitising, while dusty or hot climates may demand additional condenser cleaning and extra care during summer months.

Step-by-Step Maintenance for Specific Equipment

Keeping your ice machines in top shape requires understanding the unique maintenance needs of different brands and models. This not only ensures smooth operation but also helps maintain warranty coverage. Coast Distributors is the Australian exclusive importer of the world's leading ice machine brands.

Ice-O-Matic Machines

Ice-O-Matic machines are designed with user-friendly maintenance features. Many models include smart LED cleaning indicators and dishwasher-safe, BPA-free snap-in components, making upkeep straightforward.

Self-Contained Gourmet Models: Available in capacities from 20.5–47.5kg daily production (including the UCG045A, UCG065A, UCG085A, and UCG105A), these machines are ideal for smaller operations. Begin by turning off the machine, removing all ice, and detaching the plastic food zones for cleaning. These parts are dishwasher-safe, ensuring thorough sanitisation. When descaling the evaporator, always use nickel-safe descaling solutions to avoid damaging internal components. After descaling, follow up with a sanitising cycle using an approved product.

Cube Ice Makers: The ICEU225, producing up to 96kg of ice daily with 32kg storage capacity, represents the self-contained cube ice solution. These units require monthly condenser coil cleaning and regular filter maintenance to ensure optimal ice production and quality.

Modular Systems: For high-volume operations, Ice-O-Matic modular cube and flake ice makers provide scalability. These units have accessible panels for internal cleaning, and the condenser coils should be cleaned monthly to maintain efficiency.

Filtration for Ice-O-Matic: Water filtration is critical for Ice-O-Matic machines, as warranty coverage can be voided without proper filters. Smaller units like the UCG085A and UCG105A work with the CD10B filter system, while larger machines require the CD20B high-capacity filter. Using the correct filter can reduce cleaning frequency by up to 50%, making it a worthwhile investment for long-term maintenance savings.

Follett Healthcare and Commercial Ice Machines

Follett machines, designed for healthcare and commercial settings, include models like the E12CI414A-S Symphony Plus 12 Series (producing up to 176kg daily) and E7CI114A Champion Series (45.4kg daily). These machines feature removable air filters and self-flushing systems that require consistent maintenance.

Clean the air filter monthly, or more frequently in dusty environments, to prevent debris buildup. Wash filters with warm, soapy water, and ensure they are completely dry before reinstalling.

Pay special attention to the water contact surfaces. Clean using an approved cleaning solution, and regularly check that the self-flushing feature is functioning correctly. Monthly sanitisation is crucial to meet infection control standards and maintain the hygiene levels expected in healthcare and hospitality environments.

For added protection against waterborne pathogens, the CD500B pathogen block filter is certified for Follett 12, 25, and 50 Symphony Plus Series dispensers and provides certified protection against bacteria, viruses, and other microorganisms. While touchless sensors and antimicrobial surfaces reduce contamination risks, it's essential to wipe down external surfaces daily with a hospital-grade disinfectant, focusing on the dispensing area.

Grant and Lassele Industrial Systems

High-capacity and modular systems like Grant and Lassele machines require specialised care due to their advanced designs and heavy-duty operation.

Grant Systems: Grant industrial systems, including the CA150SC-S-L and CA150SC-S-XL cube ice makers (producing up to 48kg daily) and sub-zero flake ice systems, need professional servicing every 3–6 months. Large-capacity flake ice makers like the PB0.3F-FZ/Y and MB0.3F-FZ/Y (producing up to 300kg daily) require thorough cleaning of all water-contact surfaces. Use non-corrosive, approved cleaning agents to protect the stainless steel construction, and schedule professional descaling services as needed. For Grant systems 5T and above, the CDPSJ200 high-capacity jumbo filter is recommended.

Lassele Crescent Ice Makers: Available in self-contained models like the LUI-100A (54kg daily), LUI-150A (66kg daily), and LUI-250A (126kg daily), as well as modular designs, these machines are built with removable snap-in components for easier cleaning and sanitisation. Clean these parts separately and ensure all cleaning solution residues are rinsed off thoroughly. For both Grant and Lassele machines, follow the manufacturer's guidelines for inspecting and replacing water filters. In hard water areas, consider installing a water softener to reduce the frequency of descaling and extend the life of components.

Equipment Type	Key Maintenance Focus	Special Features	Cleaning Frequency
Ice-O-Matic Self-Contained	Plastic food zones, LED indicators	Dishwasher-safe, BPA-free components	Every 6 months minimum
Ice-O-Matic Cube (ICEU225)	Filter compatibility, condenser coils	96kg daily production, 32kg storage	Monthly condenser cleaning
Follett Symphony Plus (E12CI414A-S)	Air filters, infection control	176kg daily production, hospital-grade	At least monthly (more if needed)
Follett Champion Series (E7CI114A)	Water contact surfaces, sanitisation	45.4kg daily production	Monthly sanitisation
Grant Industrial (CA150SC)	Professional descaling, capacity monitoring	48kg daily production	3–6 months (professional servicing)
Lassele Crescent (LUI Series)	Snap-in components, modular design	Self-contained and modular setups	3–6 months (adjust for hard water)

Proper filtration remains essential for maintaining warranty compliance and extending equipment life across all brands and models.

Troubleshooting Common Ice Machine Problems

Even with regular upkeep, ice machines encounter issues. Catching these problems early saves you from costly repairs and keeps your machine running smoothly.

Biofilm and Slime Build-up

If you notice pink or black slime in your ice machine, it's a clear sign of bacterial or fungal growth. This is a hygiene problem that needs immediate action. Moisture and organic matter create the perfect environment for harmful microorganisms to thrive.

The moment you spot slime or biofilm, turn off the machine and discard all the ice. Contamination spreads quickly, so a deep clean is crucial. Detachable parts should be removed and washed thoroughly with hot, soapy water.

When cleaning, stick to approved sanitising products recommended by manufacturers. Avoid household cleaners or harsh chemicals. They damage components, leave residues, and might void your warranty.

Pay close attention to all surfaces that contact food, such as the ice bin, water lines, and evaporator plate. Let the cleaning solution sit for about 15 minutes to break down biofilm effectively, then rinse thoroughly with fresh water. Before resuming ice production, run a complete sanitising cycle.

In humid coastal areas or places with heavy machine use, you might need to clean more frequently to prevent moisture-related problems. Following these steps keeps your machine hygienic and reduces the chance of recurring slime issues. Coast Distributors' 24-hour technical support team advises on the best cleaning solutions for your specific equipment.

Cloudy or Poor-Quality Ice

Ice that looks cloudy often results from scale buildup on the evaporator plate. This happens when minerals from hard water crystallise during freezing. Not only does this affect ice appearance, but it also reduces your machine's efficiency and leads to wear and tear.

Scale buildup restricts water flow and forces the machine to work harder, increasing energy use and mechanical strain. To tackle this, descaling should be done every 3–6 months using a commercial descaling solution. The process dissolves mineral deposits and flushes them out with clean water.

Installing a proper water filter system, such as the CD10B for smaller machines or CD20B for larger capacity units, helps prevent scale formation by removing minerals before they reach the evaporator. Proper filtration also extends cleaning intervals by up to 50% and improves ice clarity significantly. In areas with particularly hard water, using a water softener alongside filtration is a smart move that pays dividends in reduced maintenance and extended equipment lifespan.

Reduced Ice Production and Odours

If your machine isn't producing as much ice as usual, it might be due to clogged filters, dirty condenser coils, or scale buildup.

Start by checking the water filter. If it's discoloured or clogged, replace it immediately. Filters should be swapped out every six months or more frequently in areas with poor water quality to maintain water flow and production levels. Coast Distributors stocks replacement cartridges for all major filter systems, including the CD100B cartridge for CD10B systems, CD200B for CD20B systems, and CD222B for sediment systems.

Dirty condenser coils are another common culprit. These should be cleaned monthly, especially in dusty environments or during hot weather. Dust and debris force the compressor to work harder, which leads to overheating. Use a soft brush or compressed air to clean the coils gently.

If you detect musty odours, this likely results from mould or bacterial growth. Perform a sanitising cycle, focusing on the ice bin and water reservoir, to eliminate the smell.

Many machines now include smart LED indicators that alert you to maintenance needs before problems escalate, making it easier to stay on top of upkeep and prevent production disruptions.

Problem	Primary Cause	Immediate Action	Prevention
Pink/black slime	Bacterial and fungal growth	Stop machine, discard ice, and deep clean	Weekly bin sanitising and monthly deep cleaning
Cloudy ice	Scale buildup from hard water	Descale the evaporator and check the water filter	Install proper filtration and consider a softener
Reduced production	Clogged filters, dirty coils	Replace the filter and clean condenser coils	Monthly condenser cleaning and regular filter changes
Musty odours	Bacterial growth or mould	Perform a sanitising cycle	Regular cleaning and proper ventilation

Environmental factors play a big role in how often maintenance is needed. For instance, machines in humid coastal areas require more frequent sanitising to prevent mould, while those in dusty rural settings may need extra attention to the condenser. In hot climates, cooling systems face more strain, so summer maintenance becomes even more critical.

Water Filtration and Maintenance: The Foundation of Equipment Longevity

Keeping your ice-making equipment in top condition starts with proper water filtration. Without it, poor water quality leads to scale buildup, bacterial growth, and even early component failure. Minerals and contaminants in unfiltered water often leave deposits on the evaporator plate and clog internal parts. This forces the machine to work harder, resulting in costly repairs and downtime.

Installing a proper filtration system solves these issues. Clean water reduces scale formation, limits bacterial growth, and minimises mechanical problems. The result is clearer ice, better machine efficiency, and lower maintenance costs over time. In fact, an effective filtration system can extend cleaning intervals by up to 50%, a significant saving for high-volume operations. Coast Distributors offers a comprehensive variety of water filtration systems tailored to meet different operational demands and water quality challenges.

Coast Distributors' Water Filter Range

Coast Distributors provides a carefully curated range of water filtration systems designed to handle specific water quality challenges and suit various machine sizes.

Standard Filtration:

The CD10B Standard System is designed for smaller commercial operations. This system includes a head, valve, and CD100B triple-action cartridge. It's compatible with Ice-O-Matic UCG045–UCG165 models, UCF1655, ICEU225, and Follett 7 & 15 Series dispensers.

The CD11B Standard System offers an alternative standard option with a sediment-only cartridge (CD111B) for basic filtration needs across similar equipment as the CD10B.

High-Capacity Filtration:

The CD20B High-Capacity System is built for larger commercial operations. This system supports machines such as Ice-O-Matic ICEU305, CIM0325–CIM1845, IOM Flakers, Follett Maestro Plus Series, Horizon units, and Grant FF0.4–1.0 models. The CD200B cartridge provides triple-action filtration for extended equipment lifespan.

The CDPSJ200 High-Capacity Jumbo System is specifically engineered for Grant Ice Systems 5T and above. This robust system handles the most demanding high-volume operations.

Dual-Stage and Specialist Filtration:

The CD40B Twin System offers dual-stage filtration with a drop-in type cartridge, starting with a 20-micron filter for larger particles and finishing with a 5-micron filter for finer contaminants. It's ideal for operations with particularly challenging water quality.

The CD50B Twin System features dual-stage filtration with quick-change cartridges for easier, more hygienic maintenance. The first stage uses CD222B cartridges (20-micron), while the second stage provides 5-micron filtration.

The CD60B Single Cartridge System is a cost-effective sediment-only option using CD222B cartridges, perfect for addressing basic particulate issues.

Healthcare-Grade Filtration:

The CD500B Bacterial-Retentive In-Line Filter is specially designed for healthcare environments. This filter is certified for Follett 12, 25, and 50 Symphony Plus Series dispensers and provides certified protection against bacteria, viruses, and other microorganisms—essential for medical facilities and high-hygiene environments.

All these systems are equipped with a quick-change sanitary design, making filter replacements straightforward and hygienic. This design eliminates the need to handle filter media directly, helping prevent contamination and speeding up maintenance. Simply stock replacement cartridges on-site to ensure minimal downtime.

Replacement Cartridges Available:

• CD100B for CD10B systems
• CD111B for CD11B systems
• CD200B for CD20B systems
• CD222B for CD60B and CD50B first-stage filters

Replacement Schedule and Warranty Protection

To maintain optimal performance, most filters should be replaced every six months. However, areas with hard water or heavy machine usage may require more frequent replacements. Quarterly replacement (every three months) is recommended in some cases. Keeping a detailed log of filter changes is a smart way to stay on schedule and ensure warranty compliance.

Critical Point: Operating an ice machine without an approved water filter voids the manufacturer's warranty entirely. When processing warranty claims, manufacturers always verify that the correct filtration was installed and maintained. Without proof of regular filter changes and system maintenance, you could end up covering repair costs that would otherwise be included under warranty coverage.

In areas with very hard water, such as parts of rural New South Wales and Western Australia, adding a water softener alongside your filtration system offers extra protection. Water softeners work by replacing calcium and magnesium ions with sodium ions, reducing mineral buildup and further lowering maintenance needs. This combination approach is particularly effective in regions with TDS (Total Dissolved Solids) levels exceeding 200 mg/L.

Investing in proper filtration pays off by reducing maintenance costs, cutting down on service calls, and extending the life of your equipment by 20–25%. Regular maintenance, like weekly visual checks and sanitising filter housings during monthly deep cleans, ensures your filtration system continues to safeguard your ice machine. By integrating these practices, you keep your equipment running efficiently and reliably for years to come.

Equipment Features That Make Maintenance Easier

Modern ice-making machines from Coast Distributors' exclusive brands are designed with features that make upkeep more straightforward while helping prevent potential problems. With smart monitoring, antimicrobial protection, and thoughtfully designed components, these machines streamline maintenance and reduce the chances of unexpected issues.

Smart Monitoring and Indicators

Smart monitoring technology takes the guesswork out of maintenance. For example, Ice-O-Matic machines feature LED indicators that alert users when cleaning is due, while load and water sensors detect overcapacity, leaks, and blockages. These features not only protect the equipment but also cut down on service calls by up to 30%. The Follett Horizon Elite Series and other modern units from Coast Distributors' portfolio offer similar smart features that prove particularly effective in busy environments like hospitals and restaurants.

Models like the Follett E12CI414A-S Symphony Plus 12 Series include advanced monitoring systems that help operators track maintenance schedules and identify issues before they become costly problems. This setup is ideal for tight installations, as it improves airflow and reduces the risk of overheating.

Antimicrobial and Eco-Friendly Features

Hygiene is a top priority in ice-making equipment, and antimicrobial technology plays a key role. Select models from Ice-O-Matic and Follett are equipped with Agion antimicrobial protection, which actively inhibits the growth of bacteria, mould, and fungi. This is particularly important in healthcare settings, where maintaining cleanliness is critical. By reducing the risk of biofilm formation, these machines help ensure consistent hygiene between regular cleanings.

User-friendly design elements make a big difference. BPA-free, snap-in components and dishwasher-safe parts simplify cleaning and reduce the need for extensive disassembly. The removable food zones on Gourmet models like the UCG085A and UCG105A can be fully cleaned in a standard dishwasher, ensuring thorough sanitisation without manual scrubbing.

Energy efficiency is another area where these machines excel. Modern Ice-O-Matic and Follett models offer improved efficiency, while Follett's Chewblet technology uses 40% less water than traditional methods. These features not only conserve resources but also minimise mineral buildup, extending the time between cleanings. Touchless dispensing options, like those in the Follett Symphony Plus Series, further reduce contamination risks and improve user hygiene.

Together, these advanced features do more than make cleaning easier. They also help extend the lifespan of the equipment by 20–25% and lower maintenance costs by 20–30%. With fewer service calls and reduced chemical use, these machines are designed to operate at peak performance while keeping upkeep manageable.

Conclusion and Key Takeaways

Keeping your ice machine in top condition is about more than protecting your investment. It's about ensuring food safety, meeting regulatory compliance, and keeping customers happy. With the high demand for ice in hospitality, healthcare, and food service, regular maintenance becomes essential to guarantee consistent production.

Routine care, paired with proper water filtration, stretches cleaning intervals by up to 50%. Smart monitoring features, like timely alerts, make it even easier to stay on top of cleaning schedules. Facilities across Australia using quality filtration systems and adhering to monthly cleaning schedules demonstrate significantly improved ice quality, reduced downtime, and lower infection risks.

Water filtration plays a critical role in preventing contamination, reducing scale buildup, and safeguarding your warranty. Skipping daily, weekly, or professional maintenance leads to biofilm, scaling, and expensive repairs. It's worth noting that using unapproved filters not only risks contamination but can void warranty terms, especially important in Australia's varied climate conditions, from humid coastal areas to arid inland regions.

Coast Distributors makes maintenance easier with comprehensive support services. With operations in Sydney, Melbourne, and Perth, and 24/7 support available at 1800 688 590, they can arrange professional maintenance visits, supply replacement parts, and advise on the best filtration solutions for your equipment. Their thoughtful features like LED cleaning indicators, antimicrobial snap-in parts, and quick-change filter systems simplify upkeep and keep your equipment running smoothly.

Whether you operate an ICEU225 self-contained cube maker, a Follett Symphony Plus Series dispenser for healthcare, or a high-capacity Grant flake ice system, Coast Distributors has the expertise, equipment, and support to help you maintain peak performance.

FAQs

How can I maintain my ice-making equipment to meet Australian safety standards?

To keep your ice-making equipment in line with Australian safety standards, regular maintenance is a must. Aim to clean the machine at least once every six months, or more often if it's used heavily. On a daily basis, make it a habit to wipe down the exterior, clean the ice scoop, and carry out a quick visual inspection.

Set aside time each week to sanitise the ice bin, check the door seals, and inspect the filters. For monthly upkeep, go deeper: perform a thorough clean, descale the machine, clean the condenser, and check the drainage system. Staying on top of maintenance not only helps you meet safety requirements but also boosts the equipment's lifespan and keeps it running smoothly.

Coast Distributors' 24-hour technical support team provides guidance on meeting specific regulatory requirements in your state. Call 1800 688 590 for expert advice.

What are the warning signs that my ice machine needs urgent cleaning or maintenance?

If you've spotted pink or black slime, cloudy ice, or noticed musty odours, it's a clear sign your ice machine needs urgent attention. These issues often point to bacterial growth, biofilm, or scale buildup inside the machine. Ignoring these warning signs leads to hygiene concerns and affects the quality of your ice.

The first step is to stop using the machine immediately. Dispose of any ice currently in the system and give it a thorough clean using an approved cleaning solution. To avoid similar problems down the line, regular maintenance and using proper water filtration are essential.

How does water filtration help reduce maintenance and extend the life of my ice machine?

Water filtration is essential for keeping your ice-making equipment in top condition. It helps cut down on scale, sediment, and impurities, which not only improves the quality of the ice but also reduces strain on the machine's internal parts.

With the right filtration system, such as the CD10B for smaller units or CD20B for high-capacity machines, you can stretch out cleaning intervals by as much as 50%, saving both time and effort on maintenance. Filtration shields your machine from hard water damage, ensuring it runs smoothly and has a longer lifespan. If you're in a hard water area, adding a water softener makes these advantages even more effective.

What filtration system should I choose for my ice machine?

The right filtration system depends on your machine size, water quality, and application. For smaller machines like the UCG085A or ICEU225, the CD10B system is ideal. For larger capacity units, the CD20B high-capacity system or CDPSJ200 jumbo filter for Grant systems provides superior performance. Healthcare facilities should consider the CD500B bacterial-retentive filter certified for Follett dispensers.

Contact Coast Distributors at 1800 688 590 or visit their water filters page to find the perfect system for your needs.

How often should I replace my water filter?

Most filters should be replaced every six months under normal conditions. However, if you operate in a hard water area or use your machine heavily, quarterly replacement (every three months) is recommended. Check your filter regularly for discoloration or reduced flow rates as indicators that replacement is needed sooner.

Coast Distributors stocks all replacement cartridges, including the CD100B, CD200B, and CD222B cartridges, for quick and convenient ordering.

What should I do if my ice machine is producing cloudy ice?

Cloudy ice typically indicates scale buildup from hard water minerals on your evaporator plate. Start by descaling using an approved descaling solution, and then check your water filter to see if it needs replacement. Consider upgrading your filtration system if you're in a high hard-water area. If you don't currently have a filter installed, adding one, such as the CD10B or CD20B, dramatically improves ice clarity and reduces future scale buildup.

For persistent issues, contact Coast Distributors' 24-hour support at 1800 688 590 for professional advice and assistance.

Coast Distributors is Australia's exclusive importer of Ice-O-Matic, Follett, Grant Ice Systems, and Lassele ice-making equipment. With over 40 years of experience and nationwide warehouses in Sydney, Melbourne, and Perth, we provide expert support, maintenance solutions, and genuine spare parts to keep your ice machines running at peak performance. Contact us at 1800 688 590 or email sales@coastdistributors.com.au for more information.